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PROCEED TO ORDER
1. After choosing the product, select the size and carats (where provided) by clicking on "choose the size" and then "add to cart".
2. Add other products in the same way or click on "proceed".
3. Confirm your shipping address.
4. Choose the payment method you want to use
5. At this point you will be directed to the final page with the summary of your data and the expected delivery date. If you have a discount code to use, enter it.
6. To complete the order, click "buy".
At this point you will receive a confirmation email to the address you registered on our site. If you don't see it, try checking your Spam folder. You can also check all the details about your order by logging into your account directly.
It is not possible to add more items when you have already completed the order. If you want, you can make another one.
After completing the order it is not possible for us to change the shipping address.
IF THE PRODUCT IS DEFECTIVE?
If an item received is faulty, you can proceed with a claim.
Write in detail the complaint via email with photos of the item in question.
made@gioielliderosa.it
WHERE IS MY ORDER?
After completing your order it will remain in processing for a maximum of two working days.
When your package is ready it will be shipped and you will receive a confirmation email. Click on "Track your order".
Don't worry if the tracking link is disabled or incorrect, it will activate within three working days and you will be able to view the delivery date.
Always check this link from which you can check delivery attempts that have already occurred and any courier problems in identifying your address.
We remind you that couriers do not deliver by appointment and there is no telephone contact.
Of course, also by accessing the "My orders" section, you can view your package being delivered by clicking on "View order" and then on "Track the shipment online".
SHIPPING TIMES
Standard delivery takes place in 10 working days, to be calculated from the moment the package leaves our warehouse (weekends and holidays excluded).
When the package is shipped from our warehouses, you will receive a shipping confirmation email in which you will find a link to click and follow the delivery that takes place between 9.00 and 18.00, from Monday to Friday.
Times may change depending on the area.
We advise you to check the link to be updated in real time on any possible changes.
Access the "My orders" section to check your shipment.